Policies Policies

For all United States and Canadian Orders:

  • Special Orders Cannot be canceled for any reason.
  • All other orders that are canceled by the customer will be charged a 20% restocking fee with no exceptions. No returns accepted after 14 days from date of invoice. No items can be returned without prior authorization and a return authorization number. Items returned without a return authorization number will be refused.
  • Stages Music does not warranty the fitness of purpose or usability of any items for any reason. It is the customers responsibility to determine their needs. Stages Music may or may not provide any technical support for any product for any reason at their discretion. The manufacturers should be contacted for all technical support help.
  • There are no taxes charged by Stages Music unless you are in Arizona where local sales taxes apply.
  • Your Credit card will be verified and charged before product ships. If for any reason Stages Music cannot verify your credit card, you will be notified and your order canceled.
  • All warranty repairs can either be sent directly to the manufacturer or they can be returned to Stages Music with prior approval for repair according to the manufacturers warranty.
  • Items that are in stock and ordered before 12PM PST are shipped the same day, after 12PM are shipped the next day. Not all items are in stock. When an item is not in stock please allow up to an additional 7 to 10 business days. As soon as the item ships from our location you will receive an automated email from UPS with your tracking number. If you have not received a tracking number immediately, it most likely means your item has not yet shipped.
  • Our shopping cart is fully encrypted to ensure the security of your personal information.
  • Manufacturer prices and item availability are subject to change without notice.
  • FREE UPS Ground Shipping may apply to special items ordered only on our website with shipping destinations only in the continental USA. Faster delivery is available upon request. Internationally, our rates are based on prevailing Worldwide Express shipping rates and standards. For more information and assistance in calculating shipping charges, please call or e-mail us.

For all International Orders:

  • *INTERNATIONAL SHIPPING - The shipping rates that are automatically calculated by our website are designed for shipping within the continental USA, and do not apply to International shipping. For International shipping rates, please email us, or call us. You may use our online ordering system to place your order however, we will then contact you via email to give you the correct shipping rates for your country. Our rates are based on prevailing Worldwide Express shipping rates and standards. For more information and assistance in calculating shipping charges, please feel free to call or e-mail us.
  • Orders Cannot Be canceled by the customer for any reason. There are no returns accepted or allowed by Stages Music from international orders except for warranty repair.
  • Stages Music does not charge any taxes, VAT's, or Duties. We only charge you for the product and for shipping. Depending on your country, you may owe any or all of the above when the product gets to you. Some countries will even hold the package at the local customs office until the taxes are paid. Check with your local authorities.
  • Stages Music does not warranty the fitness of purpose or usability of any items for any reason. It is the customers responsibility to determine their needs. Stages Music may or may not provide any technical support for any product for any reason at their discretion. The manufacturers should be contacted for all technical support help.
  • All warranty repairs can either be sent directly to the manufacturer or they can be returned to Stages Music with prior approval for repair according to the manufacturers warranty.
  • Some countries have been known to hold packages at the customs office without notifying the recipient. If your package is overdue, call your local customs office and make sure they are not holding the package.
  • All international orders must pay by wire transfer.
  • Items that are in stock and ordered before 12PM PST are shipped the same day, after 12PM are shipped the next day. Not all items are in stock. When an item is not in stock please allow up to an additional 7 to 10 business days. As soon as the item ships from our location you will receive an automated email from UPS with your tracking number. If you have not received a tracking number immediately, it most likely means your item has not yet shipped
  • Our shopping cart is fully encrypted to ensure the security of your personal information.
  • Manufacturer prices and item availability are subject to change without notice.
  • Please note that we do not ship Korg, Marshall or Vox products to Canada or Internationally.
 
Two Locations
7131 E. Mercer Ln
Scottsdale, AZ 85254
480-948-4720

**********
20801 N. Scottsdale Rd
Scottsdale, AZ 85255
480-502-2494

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